After receiving great service from Craftsman at Cambie and 6th, I felt compelled to write and thank you and your staff. I am in the sales business and understand the challenges of operating a large team to consistently deliver top-notch service. From the first phone call and scheduling the assessment to drop-off and pickup of my vehicle, I was impressed by your employees. They were polite, accommodating and used my name. This sounds simple, but combines for a great customer experience. I also want to recognize Ricky Shim for going the extra mile to have my vehicle ready for the long weekend.